Need help with work we’ve already carried out, an existing quote or a booked job? Send us the details below so we can find the right record.

Help us identify your job

Include the property address and your job, quote or invoice reference if you have it. Describe what has happened and when you first noticed it. If you have photographs, you can send them on WhatsApp, quoting the same name and address.

For an urgent active leak or a time-sensitive access problem, please call 0800 433 2215 as well. This form does not book an emergency visit.

Existing-customer help request

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Looking for a new quotation instead? Use the quote form with photo uploads.

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